Veterinary Emergency Group

Unfortunately, I had to bring my kitten here late at night, but I was really pleasantly surprised by the experience. Even though emergency clinics usually have very long wait times, my kitten was taken care of almost immediately. I was extremely nervous, but everyone there was so kind and calming. The veterinary nurses were very gentle and caring, and they even allowed me to stay with my kitten the entire time and watch the process, which meant a lot to me. Everything was explained clearly, they gave me detailed instructions, and even provided referrals to a specialist that I needed. My experience with this team was incredible. Truly caring professionals.

I have taken my 10 year old rabbit a to VEG a couple times and received really excellent care. The staff are all very caring and accommodating, and the vets are kind and thorough. They have also done a great job communicating with my main vet’s office and arranging everything seamlessly. My rabbit recently had a bout of GI stasis and thanks to the folks at VEG we were able to prevent it from developing into something more severe. After a week he’s almost back to his old self.

Each of my four dogs has been here at one time or another over the last year - No life-threatening emergencies, but they needed to be seen that day and it was on the weekend or at night or when the regular vet did not have an appointment - and my experience each time could not have been better. They never separate you from your pet, they are so professional, there's always a veterinarian there, many of them Penn-trained vets. The support staff is all wonderful, the facility is modern, very clean, the amenities are nice, and most importantly, the care is top-notch. incredibly convenient location. Even the follow up is great. Highly recommend this emergency vet.

Update as of 1/5/26 The Medical Director personally reached out to me to discuss this case. He was very understanding and helpful, also passing my feedback onto the doctor. We talked through everything and came to a resolution. This isn't usually my experience in dealing with businesses so I really appreciate VEG's policy to take every complaint seriously and to address issues with their team so they can improve. I brought my 1.5 year old cat Gourdie here on June 28 2025 because he was not eating and was showing signs of pain. The vet techs were absolutely wonderful and the facility was impressive, but that's where my positive experience ended. After being there for a couple of hours and giving him supportive care and bloodwork the doctor finally came over to speak to me for the first time and the first thing she asked me was if I wanted to call my husband who was working because she "doesn't like repeating herself," not because what she was about to say to me was shocking and traumatic. She proceeded to tell me that Gourdie was in very bad shape and likely wouldn't survive and that I needed to consider euthanasia. She didn't offer me much of an explanation and the most disturbing part is she didn't offer me any other options whatsoever. She didn't say "this is going to be very expensive but you could do A,B, or C." Just that I should euthanize my barely 2 year old otherwise perfectly healthy cat. I was in shock and beyond upset so the kind vet tech offered me a private room where I was able to call my husband to leave work to meet me to say goodbye to our beloved cat. When he arrived I explained what happened and because he was in a different state of mind he was able to look at this situation objectively and say no, we need much more information first. The doctor reluctantly came into the room and much to her displeasure had to repeat herself. She deadpan said the same thing to him that she did to me and he pressed her for more information and other options. Only then did she say that we could do an ultrasound and surgery but it was going to be expensive, so we then asked how and where. "Well he'll need a blood transfusion to stabilize him first." "Okay...how do we do that?" "Well cat blood is very hard to find." "Okay...how do we start the process of finding who has his blood type available?" "Well we have to make some calls to see if we can even find it." "Okay...can you...do that?" and that's how the conversation proceeded, having to pry information out of the doctor who proceeded to show no empathy and no willingness to help. Thankfully PASE had his blood type and we transferred him there. Gourdie did end up needing 3 surgeries for intestinal blockages, 2 of which we had performed at Wissahickon Creek Vets who I highly recommend, and has since been diagnosed with PICA that we're managing with lifestyle changes and Gabapentin. While it was extremely expensive, our cat community came together in a huge way and we were able to fundraise to save his life. I can't believe I was in a room saying goodbye to my young cat because a vet that I trusted with his life told me to put him down without explanation or options. He's now happy and healthy and living a full life. I've been in cat rescue for many years, and I run a non-profit cat adoption cafe, and I cannot imagine ever treating people this way. It's simply abhorrent. People deserve so much better and so do their beloved animals.

Update as of 1/5/26 The Medical Director personally reached out to me to discuss this case. He was very understanding and helpful, also passing my feedback onto the doctor. We talked through everything and came to a resolution. This isn't usually my experience in dealing with businesses so I really appreciate VEG's policy to take every complaint seriously and to address issues with their team so they can improve. I brought my 1.5 year old cat Gourdie here on June 28 2025 because he was not eating and was showing signs of pain. The vet techs were absolutely wonderful and the facility was impressive, but that's where my positive experience ended. After being there for a couple of hours and giving him supportive care and bloodwork Dr. Bogart finally came over to speak to me for the first time and the first thing she asked me was if I wanted to call my husband who was working because she "doesn't like repeating herself," not because what she was about to say to me was shocking and traumatic. She proceeded to tell me that Gourdie was in very bad shape and likely wouldn't survive and that I needed to consider euthanasia. She didn't offer me much of an explanation and the most disturbing part is she didn't offer me any other options whatsoever. She didn't say "this is going to be very expensive but you could do A,B, or C." Just that I should euthanize my barely 2 year old otherwise perfectly healthy cat. I was in shock and beyond upset so the kind vet tech offered me a private room where I was able to call my husband to leave work to meet me to say goodbye to our beloved cat. When he arrived I explained what happened and because he was in a different state of mind he was able to look at this situation objectively and say no, we need much more information first. Dr. Bogart reluctantly came into the room and much to her displeasure had to repeat herself. She deadpan said the same thing to him that she did to me and he pressed her for more information and other options. Only then did she say that we could do an ultrasound and surgery but it was going to be expensive, so we then asked how and where. "Well he'll need a blood transfusion to stabilize him first." "Okay...how do we do that?" "Well cat blood is very hard to find." "Okay...how do we start the process of finding who has his blood type available?" "Well we have to make some calls to see if we can even find it." "Okay...can you...do that?" and that's how the conversation proceeded, having to pry information out of Dr. Bogart who proceeded to show no empathy and no willingness to help. Thankfully PASE had his blood type and we transferred him there. Gourdie did end up needing 3 surgeries for intestinal blockages, 2 of which we had performed at Wissahickon Creek Vets who I highly recommend, and has since been diagnosed with PICA that we're managing with lifestyle changes and Gabapentin. While it was extremely expensive, our cat community came together in a huge way and we were able to fundraise to save his life. I can't believe I was in a room saying goodbye to my young cat because a vet that I trusted with his life told me to put him down without explanation or options. He's now happy and healthy and living a full life. I've been in cat rescue for many years, and I run a non-profit cat adoption cafe, and I cannot imagine ever treating people this way. It's simply abhorrent. People deserve so much better and so do their beloved animals.