VEG ER for Pets

I cannot speak more highly of this facility and the entire staff of doctors, nurses, and assistants here. The facility is unique in that the pets can be with their owners at all times. There is no “let’s take them to the back and take a look”. The owner can be with their pet through testing (except x-ray room for obvious reasons) and examinations. I think this makes both the pet and the owner comfortable - the pet feels much less anxious with its owner by its side ; the owner feels more at ease because they see what is being done and are part of the process. This speaks to the palpable feeling that VEG prioritizes absolute transparency with pet owners. Despite the mainly open concept design of this facility, there are also several private rooms as should a pet/owner prefer or require privacy. Owners are able to stay overnight in these rooms with their pets should the owners elect to be present for the entire recovery process. As for the team that works at this location, I cannot speak more highly of them. Everyone is kind, caring, patient, and thorough. The doctors are easily accessible and always happy to answer any questions. Doctors Crossfield (Lead ER doctor) and Chennault saved my dog’s life. My dog needed emergency surgery due to bloat and they both operated on him during the middle of the night. Both doctors had experience in the particular surgery that my dog needed and felt comfortable performing it. This is exactly the kind of transparency and honesty that made me feel safe to trust them with my dog. I chose to stay a few nights after surgery as I believe that the first few days after major surgery are the most critical and precarious. The quality of aftercare that the doctors and staff provided could not be better. The communication amongst team members allowed for seamless transitions during shift changes. Everyone here is kind and competent at the very least. One final thing to note regarding location: I was hesitant at first because of the location (due to this area being a place that transients frequent), but felt like coming here was my only option due to my perceived sense of urgency of my pet’s condition. However, my concerns were alleviated when I saw that appropriate measures were taken to ensure that the facility was safe and secure. While the exterior door is unlocked, there is an interior door people must enter through to get inside the facility. This interior door is locked until a staff member unlocks it. Additionally, they have overnight security that patrols the exterior of the facility.

Everyone was very kind and attentive with Lyla. They made a stressful situation much easier and took great care of her. I had a great experience overall and really appreciated how helpful and compassionate the staff was. The only downside was that the visit was quite expensive, but I’m grateful Lyla received the care she needed.” The staff was amazing. Thank you to Dr. Chennault, Madison( the nurse), Julissa and Jennifer for taking good care my Lyla.

I had a great experience at VEG ER for Pets. The staff were caring, friendly and welcoming. We saw a doctor right when we arrived. The open floor plan was very different from our vet’s office. Treating my dog while we were sitting on couches instead of a sterile exam room definitely reduced my stress and my dog’s anxiety when we visit a vet. The staff were very professional and knowledgeable and communicated with us every step of the way. I was with my dog the entire time and helped comfort him when the nurses took blood and examined him. The care was top notch. I would highly recommend VEG for anytime a pet needs immediate medical attention.

Dr. Chennault, Dr Ganay, Gabriela, Rosalba, Jennifer and everyone at VEG are incredible. This is the best veterinary hospital we’ve ever been to. The ability to be with your animal while they are examined or operated on make the experience far easier and less anxiety inducing. We also thought the VEG team had some of the best bedside manner of any clinic we’ve visited. They were super helpful, answered all out questions, and gave our pup amazing treatment.

I’m so happy that this new ER opened in West Hollywood! The staff were absolutely amazing. Dr. Crossfield was incredibly generous with his time and was such a caring doctor. The staff made me feel so comfortable, especially because I had to be there all day with my dog. They set me up on a couch right across from where he was being kept and even gave me a table for my laptop, so I could work while keeping an eye on him at the same time. That meant so much to me. I’ve had a lot of dogs throughout my life and have been to many ERs, and this one is by far the best. I like VEG so much more than the ER that starts with an M, and the ER in Culver City is just too far for me—and you can’t stay with your dog there. I’m really grateful to have such a wonderful emergency vet right here in West Hollywood.