VCA Foothill Veterinary Hospital

The staff and the doctors are so gentle and amazing with the animals. We've had 3 dogs that have been helped by the staff here . They take extra care to review every detail to ensure our fur babies are well taken care of. I would trust them with any animal. They truly care and give excellent care.

I am extremely disappointed with my experience at VCA. I scheduled an exam for my cat a week in advance because I suspected she has ringworm and needed medical attention. When making the appointment, I specifically informed the staff that I would be out of town until Friday and needed the appointment for the following Saturday upon my return. I arrived at 11:55 AM for my scheduled appointment only to be told that it had been canceled because I had not confirmed it. At no point during scheduling was I informed that my appointment would be canceled if I failed to confirm. Additionally, I had pressed "1" to confirm when I received the automated message, but I was told that confirmation was never received on their end. What was most frustrating was that the doctor on site refused to see my cat, stating that staff had already started going home. This was despite the fact that I arrived for what I believed was a valid scheduled appointment and that they were still within their posted business hours. It is difficult to understand why staff would be leaving when appointments were still scheduled for that time. To make matters worse, I had received a voucher for this exam, and I left feeling that because this was a voucher-covered visit rather than a full-paying appointment, my sick pet's needs were not considered worth accommodating. Whether an exam is paid out of pocket or covered by a voucher, every pet deserves the same level of care and consideration. The lack of communication, unwillingness to help, and overall handling of the situation left me feeling frustrated and disappointed. My cat needed medical attention, and instead of receiving care, we were turned away after making the trip and arriving on time.

The people who work here make this place worth going to even though it has been taken over by VCA. I do feel like there was an awkward crossover but I also feel like the people here are so stellar, it is still worth going to. All of the staff and vets treat my dogs as if they are the most favorite dogs they deal with, the most special dogs they deal with, the most beautiful dogs they deal with--and I know it is not true but it is nice to feel that way. lol. Nevertheless, we are on our third round of rescue dogs at the point, and we still go to Foothill over other places we have tried in the area. The new remodel has also helped the flow of the office A LOT. (p.s. the person who I commented on in my past review is gone, maybe because of their horrible bedside manner and weird upselling).

They provide wonderful care for my 8-year-old rescue pup who has a few ongoing issues. Dr. Hernandez is the best. She is caring, thoughtful, and patient. It is clear how much she truly cares about the animals she treats.

Telling the good and the bad...well I have used them years ago when they had some different vets and some different staff and I think they 'used to be better' than now. The last visit there mor recently, saw an original vet that I'd seen years ago. She was kind but in my opinion, not as knowledgeable as I think she should have been, having been in the profession for many years. I began to recall misdiagnosis from years ago and now, on a more recent visit, I believe the same again. Either that or she is recommending buying treatments that are unnecessary just to get clients to spend more money. I brought my dog in with something that just looked like maybe a 'diaper rash' but she said it was something else. I had even told her that my boy wears diapers beforehand. She recommended this really expensive stuff. I ordered that stuff but before it arrived, I'd decided to start using some vaseline 'down there' before putting the diapers on and guess what? It cleared right up. I returned that expensive stuff and my boys been good ever since. Later on, I wanted to bring him in just for a check up. What they charge for a check up was more than a check up for humans at more than $100.00 (I forget how much more but maybe $120.00). Too much. So I'm still looking for a wellness plan someplace else. Maybe Banfield. Anyway, that's my review. The end.