Urban Animal

I love Urban Animal, they are always kind and the staff is so patient, friendly and the pricing is always transparent. I will continue taking my dog here because the veterinary team really cares about their job.

This place seriously sucks. If you want a dismissive, overprescribing and inconsiderate vet this is the place for you. I came in at 7:05 with a geriatric dog who needed relief for an eye issue and joint pain. I went to the front desk and they said they stopped taking walk-in patients at seven even though there was zero patients in the waiting room and the only reason we were late is because my dog is old and slow that he didn't get there in time for a cut off time that wasn't even posted out their website. I ended up taking him over to jet city vet and had such an amazing experience where they weren't trying to put my dog through a whole bunch of different expensive tests as he's on his way over the rainbow bridge and just needed some comfort. Do not take your pet to this office as I've had ongoing disappointment every time I've come to them for help with my dog.

I have never been so angry or disappointed with a veterinary hospital. Today I brought my dog to Urban Animal urgent care because he was pooping blood. I was terrified and expected that, at the very least, he would be triaged or evaluated by a medical professional. Instead, I was refused treatment because of a Google review I left TWO YEARS AGO about a completely different Urban Animal location. That previous review existed because my dog had pneumonia, a fever, and was seriously ill. Rather than allowing us inside, we were told to wait outside in the rain because he “might be contagious.” As a pet owner, I found that experience unacceptable. Apparently, expressing that opinion resulted in me being permanently banned from receiving care across the company. Think about that for a moment. An urgent care veterinary hospital refused to see a dog actively passing blood because the owner left a negative review two years ago. How is that compatible with providing emergency or urgent medical care? If this is truly the company’s policy, every pet owner should know about it. You could arrive believing your pet will receive urgent care, only to be turned away when your animal needs help the most. The emphasis also seemed to be on having customers create accounts and tracking their information, rather than on helping a sick animal. It left me wondering whether those systems are used to identify and blacklist customers who speak honestly about bad experiences. I am furious—not just because my time was wasted, but because turning away a sick dog delayed him from receiving medical attention. When your pet is bleeding, every minute matters. No owner should have to scramble to find another hospital because an urgent care facility refuses to treat them over a years-old review. I strongly recommend avoiding this location—and frankly, any Urban Animal location if this reflects company policy. If your pet is having a medical emergency, choose a veterinary hospital that prioritizes patient care over past customer reviews. Your pet deserves better.

They are great for an urgent check up. They were nothing but kind and loving to my Stella Bear. If you park in the garage in one of the designated spots you get free parking too!

Truly amazing staff. They were able to see me and get my boy all checked out and vaccinated in less than an hour. I had an additional required form for my apartment and they completed it very quickly. I always have a wonderful experience at Urban Animal and I'm sad to be moving far away!