Texas Veterinary Hospital

Today was Maverick , our new puppy's 1st visit. This clinic has taken great care of our other doggy family so we trusted them with our new baby. Our little guy enjoyed his visit and the staff was caring and informative. Thank you guys for addressing our concerns and assisting in treatment for him. He looks forward to his next visit and staying healthy with your care!

Disappointing Customer Service and Lack of Compassion Until recently, I had been satisfied with the care my pets received here and felt the clinic had a strong and professional staff. Unfortunately, my recent experience has completely changed my opinion. In May, we experienced an emergency with our cat. Before making the trip, my husband called the clinic to confirm that they could see our pet as a walk-in patient. He specifically asked about services, availability, and pricing. He was told that our cat could be seen, instructed to bring him in, and was even provided with an estimated cost. However, when my husband arrived with our very sick cat, the information he had been given suddenly changed. The pricing was different, and the attitude he encountered was far from helpful or compassionate. As a result, our pet was not treated, and my husband left frustrated and upset. This was not only a wasted trip but also an unnecessary hardship for our family. Our sick cat had to endure additional travel in the Texas heat, and we also had to transport our medically fragile child back and forth because the information provided by the clinic was inaccurate. To make matters worse, I later received a letter stating that the clinic would no longer provide emergency services for any of our animals. The letter was addressed to me, despite the fact that I was not present during the visit and had no involvement in the events that occurred that day. I called the clinic to discuss the matter and speak with the individual who signed the letter. Unfortunately, the employee I spoke with was unable to answer my questions or provide any meaningful explanation. I was told the veterinarian was unavailable, and no one else on-site could address my concerns. I found it troubling that there appeared to be no manager or other representative available to explain the decision or discuss what had happened. The way our family and our pet were treated was unacceptable. I believe this situation could have been handled professionally through direct communication rather than a letter with no opportunity for discussion. Compassion, clear communication, and accountability are essential in veterinary care, and unfortunately, those qualities were lacking during this experience. Because of this incident, we will not be returning to this clinic, nor will I be recommending it to others.

May 14 took Sweety to Fredericksburg location. They were very good and kind with Sweety. They pulled her tooth and gave her a shot. I have been taking her to this location and will definitely come back.

Wonderful attentive caring staff! We’ve been here 4 times and every time they are thorough, patient and timely! I Know I can get an appointment pretty quickly and that is also a relief.

Negligent, lazy, careless vet. Told us our puppy didn't need an ultrasound to check for internal injuries, just did an x-ray and decided it was "just pain and discomfort" but will be okay, gave us pain medications and that was it. Puppy died 3 days later due to negligent misdiagnosis.