I nearly made the switch to this veterinary practice after a positive initial visit with a friend and his pet. The veterinarian Dr Kumar, who treated my friend's dog was excellent, which gave me confidence to schedule one of my cats for a visit. However, as I was leaving, I clocked a referral to an after-hours care facility that's notorious for malpractice and misdiagnoses putting pets at risk, including one of my own, and that was deeply concerning. When I brought this up to the front desk staff member, I was met with immediate EYE ROLLS and a patronizing attitude. I explained that the after-hours facility had nearly killed my cat in the past, and instead of taking my concerns seriously, the staff member dismissed me with a flippant, "people say that," and rolled her freaking eyes. This dismissive response was not only frustrating but also deeply troubling. If I'm not the first to say this based on first hand experience (FYI I'M AN ANIMAL CARE SPECIALIST) then maybe believe people! I do have a review with receipts from the horrific experience at TC! After the visit, i took a moment to reflect on that experience. I decided to cancel my appointment, I cannot support a practice that endorses sending anyone's pets to TC! When I called apparently I got the same staff member... did I get a "any reason for the cancelation?" Nope I got asked, "how is [cat's name] doing? My response "I'm taking him somewhere else." I'm not sure if she was attempting concern but it didn't come across and I have zero incentive to give any further information. This combination of an honestly dangerous referral and the front desk's dismissive attitude completely shattered my trust in the practice. I sincerely hope the practice takes this feedback seriously and makes meaningful improvements. 3 stars for Kumar, but the front desk person ruined it and I don't want my pets anywhere near someone like that!