Small Animal Hospital

I had a great experience at Small Animal Hospital. Dr. Greseth and the tech (I'm so sorry, I can't remember her name) were absolutely lovely. They were both really good with and attentive to my cat, and everything was explained thoroughly with lots of room for questions. It also seems like a really nice facility and they were able to get me in quickly on short notice. I would recommend them to anyone.

Brought my sweet baby girl bangels in for end of life service and they were amazing. Showed so much care and told my wife and I together the process. They really showed compassion as we went through this incredible emotional day. They are the best and I highly recommend them for all your pets needs.

I moved to Milwaukee a couple months ago and hadn’t transferred to a new local vet yet. My cat needed to be seen and Small Animal Hospital was accommodating to a new patient fast and they got us in within 30 minutes of me calling. I couldn’t have asked for better customer service and kindness from all the team members. Taffy is on the mend and feeling much better! She clearly felt comfortable and at ease here at 16. I would highly recommend this place!

My recent visit to The Small Animal Hospital was fabulous!! Regan was so kind and gentle with my cat. Dr. Henthorn took her time and explained every detail throughly. She answered all my questions and concerns. Very knowledgeable and caring staff. I’m so happy to know my pet is in good hands. Happy I found this clinic!

After being a loyal client of Small Animal Hospital for over 25 years, it is with great disappointment that I can no longer recommend this clinic. Over the past year, the quality of care and service has declined rapidly, replaced by a general sense of chaos and disorganization. Operational Issues: * Chronic Tardiness: Appointments consistently run 20+ minutes late. * Disorganization: During our last visit, the staff didn't even know which room we were in. * Poor Communication: Phone wait times are excessive, and follow-up calls regarding lab results often arrive several days later than promised. Clinical Concerns regarding Dr. Neuses: My experience with Dr. Neuses has been particularly troubling. Despite being only a few years into her career, she carries an "all-knowing" attitude that leaves no room for client collaboration. * Diagnostic Overreach: She consistently pushes for expensive diagnostic tests for obscure/rare diseases while seemingly ignoring common clinical signs of infection. * Dismissive Attitude: She refuses to consider reasonable requests or discuss information from reputable veterinary research. * Risk to Patient Health: Most importantly, her refusal to pursue common-sense treatments based on clear lab findings is actively putting my cat’s health at risk. If you are looking for a vet who values your history as a client, respects your input, or manages their schedule effectively, I suggest looking elsewhere. ** UPDATE: Response to Clinic’s Comments ** Rating: 0/5 Stars (If I could) The response from Small Animal Hospital is a perfect example of the arrogance and clinical stubbornness patients can now expect here. The "diagnostic test" the clinic is referencing is an expensive ultrasound that has limited value in informing a treatment plan. This isn’t just my opinion—an Internal Medicine Specialist at Cornell Veterinary School consulted specifically stated this test would likely be of limited value in this case. I will trust the expertise of a specialist with decades of experience over the ego of a vet who has been out of school for only two years. Key Issues with the Clinic’s Response: * Negligence vs. Theory: Dr. Neuses is prioritizing a theoretical concern about antibiotic resistance over the immediate, life-threatening risk of allowing a chronic kidney infection to go untreated. * Ignoring Safe Solutions: She has refused a short diagnostic trial of a cat-specific antibiotic with a very high safety profile, despite reasonable lab findings. * No Path Forward: Small Animal Hospital has offered no real treatment plan other than a "wait and see" approach that borders on malpractice. They seem more interested in being "right" than in treating my pet. After 25 years, I expected clinical competence; instead, I received an expensive lesson in how quickly a practice can descend into ego-driven negligence. It is a dangerous combination when a vet with only two years of experience possesses the arrogance to ignore both a seasoned pet parent and a world-class specialist at Cornell. When a local clinic decides their 'wait and see' approach is superior to a sensible and evidence-based treatment plan while a pet’s health hangs in the balance, it isn’t just stubbornness—it’s malpractice. Save your pet the risk and find a facility that values life over ego. ** UPDATE: I’ve discovered why the quality and culture at Small Animal Hospital have shifted so drastically.** After decades of local ownership, the clinic was sold (around 2021/2022) to National Veterinary Associates (NVA), a global corporate consolidator owned by a private equity-backed holding company. They cut corners to pad the bottom line while leveraging the trusted 'Small Animal Hospital' name to hike prices. It’s no longer the neighborhood clinic local vets built; it’s a corporate asset where efficiency is prioritized over our pets' well-being. If you’ve noticed the 'soul' of the clinic is gone, this is the reason why.