Shatto Veterinary Center

I took my newly adopted pet cat Miso for her first check up at Shatto Vet as it's down the street from me and they had a first check up special. It was very easy to make an appointment online and the receptionists, vet tech, and vet were amazing with my shy cat. They took a lot of care with Miso and explained their findings thoroughly. I'm really pleased with my experience and happy that we have a vet that's so close to home.

I’ve been coming to Shatto Vet since getting my cat in 2020. It is one of the hardest vets office to get an appointment - and sustain an appointment. The vet is constantly “calling out sick” after appointments get confirmed the day before. Theres no way there’s only one vet available. Stupid interaction on the phone with a technician/receptionist who has no proper phone etiquette when talking to clients. I made my appointment a week in advance this time for concerns with my cat. This kid had the audacity to tell me “sounds like you’re really worried about that” which is incredibly rude and dismissive of a comment to say towards your clients when you’re attempting to reschedule an appointment. No empathy, no care, just: “yeah maybe you can try an urgent care or another vets office”, “sounds like you’re worried about that”. This is not the first time, second, nor third that my standing confirmed appointment had to be cancelled. Mind you, it’s tough enough as it is to find a vet in LA that’s open on the weekends. They’re constantly changing their schedules because I for sure had weekend appointments with them before. I’ve been back and forth of coming back here over the last 6 years and still kept giving them a chance. Im officially done with this place.

I’ve been coming to Shatto 6 years now and it’s always been a great experience. Even in the middle of the pandemic they have always made me and Hermes (my cat) feel welcomed and at ease. Friendly and knowledgeable staff is what makes us come back every year. I recommend them 100%.

please install a waste station in front. I've been a customer for 8 years and I'm unhappy with the level of service, constant turnover, and staff burn out. Thank you and goodbye.

Staff here were very unfriendly and rude. I went in for a routine vaccine for my cat and staff were not very attentive to me. So spent alot of time sitting and waiting. The vet tech was very nice and personable tho. She pointed out to the front desk that I was waiting and gave my cat his vaccinations quickly. Front desk was very unprofessional especially the one with the face peircings. Unfriendly and unapologetic when taking a long time to process my payment. There were no other customers waiting. No smile no customer service so felt uncomfortable. Just a very weird interaction overall. Won't be coming here again.