San Diego Bay Animal Hospital

I really appreciated this place contacting me quickly after my daughter's cats decline. They were very patient and kind to her and her boyfriend as they took in the cat and let her know his quality of life was no longer good. Andrea's texting to get information and her email was very helpful in our sad time.

My vet closed recently so I was looking for a new vet. They popped up online and I signed up for an appointment. I get a call literally 5 minutes later saying I need to make a deposit $25 for the appointment. How tacky. I’ve never done that for my vet. Even My personal physician. Super random to make a vet appointment and have them calling for cash immediately after. I’m not going to give my business to people who are more interested in my money than my animal. They didn’t ask one question about my dog. Just wham bam give us your money! Pass.

The staff was zero energy and not very kind. We expressed to them early on that our dog was reactive and we didn’t feel comfortable weighing him next to another dog because of this. The vet tech looked at him and us , and said well I still need a weight. Turned around then asked the owner behind her to just move to a different side … why is there not a separate weigh station in a private room? We finally get into the room and after a very traumatizing vet check with the doctor. Nothing was cleared up, we left the vet with only more concerns. She didn’t really give us any direct answers. Said we’d need an xray to rule out any scary stuff (that’d be a 350 charge plus 222 for a radiologist to review) and then said even that wouldn’t be read to give a definitive answer . That we’d need an MRI to be truly sure. After our dachshund was assessed (which was also not fun for him) he then got a blood draw (that we had to do for meds… $200 dollars again.) scam . And then a shot . We sat in the waiting room for another 30 plus minutes with zero communication while my dog sat with me shaking and upset. Traumatized. The staff here is not empathetic towards animals and truly looking to foot you the biggest bill they can .

We have been coming here for over 3 years and they are pretty good and consistent with their care! The only thing that gets me every time is that we will be in an appointment for either 40 min or 2 hrs, there’s really no in between. Sometimes I get pulled back right away and everything is smooth, other times like today I am in the waiting room 25 min after my appointment time and then waiting again in the exam room. Just some better time management and expectations would make this great! Even just telling me an expected wait time up front.

We had the best veterinary experience we’ve ever had with Dr. Luecking. This was largely also in part to her awesome vet assistant, Bre. I felt well informed of all my options while not pressured. They were awesome about making sure to clearly explain all costs before doing any treatments and gave us a complimentary nail trim while my cat was sedated. We will be using them for all of our pets moving forward.