Riverbend Veterinary Care

The people here at Riverbend are so compassionate and caring. Earlier this week, I had to put my sweet baby kitten to rest and it was the worst moment of my life. The way this team held space for me is so appreciated. It gave this nightmare moment somehow a level of comfort I didn't know was possible. Thank you so much to all the staff that helped walk me through such a difficult process. I couldn't imagine having to go through this unexpected loss anywhere else honestly. Everything happens for a reason and I'm so grateful I chose to come here to get my little guy the care he needed.

The front desk staff were kind and welcoming, but unfortunately the rest of our experience was disappointing. Neither the technician nor the veterinarian introduced themselves, and communication throughout the visit was confusing. We brought our dog in for an injured nail with redness and swelling that we were concerned had become infected. The technician mentioned it could be a foxtail, which seemed like a reasonable possibility. However, when the veterinarian came in, she produced a perfectly intact foxtail without clearly explaining where it came from or whether it had actually been removed from our dog. Later she commented that he had "clearly been in areas where there are foxtails," but it was still never made clear whether a foxtail had actually been found. That lack of communication left us questioning the diagnosis and ultimately contributed to our decision not to proceed with the recommended exploratory procedure. The front desk staff handled our change of plan professionally, but the technician's response felt dismissive and rude. Instead, the veterinarian made a small incision to promote drainage. Our dog was then returned to us with a heavily bleeding paw and no bandage. When I asked if they could place even a loose wrap on it just for the walk to the car (with the intention of removing it as soon as we got home), our request was dismissed because the wound needed to drain. Rather than offering any temporary solution, we were asked to wait outside because our dog was bleeding on the clinic floor. A comment was also made that came across as implying that this was simply the consequence of the treatment decision we had made, which felt unnecessary and unprofessional. After about 10 minutes, they finally brought us a puppy pad to protect the floor while we waited for medications. The visit cost over $300, but what was most disappointing wasn't the bill, it was the lack of communication, professionalism, and compassion. I understand that veterinary medicine isn't always straightforward, and there may well have been a foxtail. My concern wasn't the diagnosis itself; it was how poorly everything was explained and how we were treated afterward.

Everyone here is so kind, caring, very knowledgeable and compassionate. It feels a lot different than other urgent) emergency care vets I've been to, it felt very calm even with urgent needs coming in. They are patient, and very detailed and thorough and found what was wrong with my cat that other emergency places did not. Unfortunately, my sweet old man turned out to have a large tumor and I had to make the decision to let him go 😿. But knowing what was wrong saved him more pain and suffering and made the decision a clear one for me. They were very good with the end of life process, gave me as much time as I needed and even provided paw prints and a nose boop print afterwards. I can't recommend them enough. Everything was very reasonably priced as well.

Nothing but thankful for these folks who took care of my sweet girl. Zoe at the front desk was fantastic - she was super busy handling customers and phone calls all by herself the morning that I was there. She did a fantastic job balancing all that in a calm, kind and thoughtful manner. I imagine this is a hard job with lots of high energy and stressed folks - she made us feel seen and appreciated. Dr Powell was beyond great. Quick and concise while also really taking the time to make sure that I understood what was happening with the doggo and her operation. The tech that gave us the debrief afterwards was so thorough and patient with all my questions on aftercare. Overall - these awesome women made a bad situation feel manageable and created a safe atmosphere that I wasn’t expecting from an urgent care type of place. You can tell that they care about these animals like they are their own. Thank you for taking care of my little button.

Dr Powell is absolutely the most caring and knowledgeable veterinarian. She and her staff saved our little old man after being attacked. We love her and have all confidence in her.