Modern Animal Glendale

Overprice, average visit from 400.00 to 1000.00, you see the vet for 10 minutes, high price for prescriptions and you only get it from then I had my dog to drain puffy ear from a blood vessel, when i got home to removed the over price wrapped ear strap that ears was coming out, could easily use my plastic cone, the straps where 85.00, Thear where not fully drain, now they want to charge me another 350.00 again

We once again had an absolutely wonderful senior check-up with Dr. Laura Mason and her assistant, Julie. We are so grateful for the kindness and care they gave to our precious rescued senior boy. Modern Animal is the only place and Dr. Laura is the only vet we would trust with our dear dog.

I really wanted to love this place, but I've come to see it as a pretty big scam. I have been bringing my dog here for nearly a year and 3 instances really stick out in my mind: 1. I have a 5 year old rescue pug who can get quite nervous at the vet. I brought him in for treatment one afternoon and watched as he struggled the entire time to the point that the techs were not able to finish his bloodwork. They sent us back into the lobby to wait for a bit while they consulted the dr. During that time, my dog was clearly stressed. He had just been poked and prodded. He was shaking and uncomfortable. We moved into a corner to wait when another patron started interacting with my dog. I tried to explain that he was feeling stressed at the moment and to please give us space, but she was insistent because she had a pug too. The receptionist did not step in to help and even coaxed her on as she tried to engage with my dog, give him treats, and pet him when he was shaking / feeling reactive. I had only had him for a month at that point and was worried about his safety and hers when he was in this condition. When her dog was brought out, she went so far as to try to pull my dog over to her to take a picture of him and her dog together. Again, the receptionist watched ALL of this and did not step in to manage even after I asked her multiple times to please step away. 2. I brought my dog for a wet cough about 3 weeks ago. It came on suddenly and was coupled with long episodes of reverse sneezing. We saw his regular doctor who moved through my appointment in 7 minutes, saying this was likely linked to a previous issue even when I pushed back and told her it was very new and had just started. She misdiagnosed him with a parasite (even though he had zero other symptoms of one) and did not give him any cough suppressent, even when I told her he was struggling to breath and was up all night. I came back the next day and finally convinced her to give me the minimum dose of a cough suppresent. She then told me I should have him see an internist and get X-Rays on his chest (something we did 4 months before and were all clear). Seeking a second opinion, I brought my dog to a new vet. In 2 minutes, she asked me if he goes to daycare. When I said he did, she immediately diagnosed him with kennel cough and gave him an antibiotic / upped his cough medicine. He was better in 2 days. How does a vet miss the most basic / common of ailments? I spent over $200 with Modern Animal and gave my dog unnecessary treatment. If I had trusted them, I would have spent much, much more. 3. Though I am moving my dog over to a new vet, he was due for a vaccine booster / it was easy to schedule one last time with Modern due to their proximity to my house. I scheduled a 15 min vet tech (which is free under the plan I already paid for) to get his booster. Two hours before his appointment, I received a note saying the MA needed to reschedule and sent me a link to do so. The next day, I went to confirm the time of his appointment and saw that they rescheduled me not for the 15 vet tech appointment, but for a 30 min, $85 appointment with the doctor! They did all of this without providing any context. I followed up and asked them to reschedule to change it back to a vet tech appointment. They said they would do so and promised to waive the $50 change fee. I changed my appointment again and all seemed well... until, an hour later when I received a notice from the app that I had "Missed my appointment" and would be charged $50. Again and again this place is disappointing and difficult to work with. I suppose this is what you get when you trust your care with a chain propped up by private equity money.

Could not love Modern Animal more. Lovely, lovely caregivers from the staff at the desk to the vet. Great access through the app for my myriad questions and deeply compassionate care. Dr. Candy Lin our vet for both dogs, so thoughtful, present and great at her job. Prices not cheap but not nuts and in line with high quality care.

Loved Dr Lazarus, she is exactly the type of care I was looking for my Kobe. She's patient, confident, knowledgeable and handled Kobe perfectly. She's definitely going to be our regular Vet! Thank you, I'm very happy with our visit today. And shoutout to Modern Animal for taking customer service seriously and addressing client issues promptly.