Jefferson Veterinary Center

Jennifer was very rude and condescending and was not upfront about the costs and act like it’s your issue with no manager on board to facilitate customer service

The ladys at the front desk are nice ladys. They are very careful with my two dogs. They make sure they do history with them Great repore. Love there work. My shizu love coming to them. He knows where he's at when I pull up.

After today's experience, animal care, and customer care, are no longer top priorities at Jefferson Veterinary Center. I had an existing appointment for my puppy but also brought my senior dog with me as she is having trouble with her paw. They insisted that I pay a separate walk-in emergency fee even though (1) I had an appointment and (2) the front desk confirmed that there was time in the vet's schedule to look at her paw and perform an examination. I would have paid for an exam and any reasonable treatment. Instead, the office treated me like I was looking for a free ride, which I found insulting. As it turns out, Dr. Sinclair cares more about protocol and billing practice over customer service. There was no emergency; Dr. Sinclair simply attempted to put my dog and me in a checked box. Shame on you, Kera. Do better. Be better. Folks---look elsewhere. Bottom lines and running businesses are important, this is understandable. But seek a vet practice that sees the animal, and the customer, before a spreadsheet.

I had been going to Jefferson since 2017 and always had nothing short of a positive experience. But last week everything changed and I had a borderline cruel experience when I was told my babygirl had congestive heart failure, had 6months -1year to live, was given some pills and sent on my way. I wasn't allowed time to process the absolute shock of the diagnosis given the great health of my girl let alone the implied death sentence. She had a heart murmur but Jefferson always told me it wasn't of concern and she was in great shape so I couldn't understand the vicious jump to CHF but especially the lack of empathy I received. I wasn't given an opportunity to ask questions, I received no empathy or warmth, I received no recommendations on my options, things I could do, supplements, or even recommendations for specialists. It felt like the Dr. was uncomfortable with my few silent tears and just left me sending someone else in to give me her new meds and get us out. She was given heart meds and dietetics which can cause damage to kidneys. I did days of research to learn more and get my questions answered (Jefferson did eventually answer an email I sent) and am fortunate enough to be able to see a veterinary cardiologist. Turns out my dog does NOT have CHF which was suspected just by looking at the X-rays Jefferson conducted. I paid approximately $600 for an echo to confirm my girl will be fine, is in impressive health, and if managed correctly with the given recommendations can avoid even developing CHF in the future. Even the cardiologist was perplexed at the impulsive CHF diagnosis and concerned at her being given dieretics due to the risk it poses on kidneys, so she's being taken off. I know mistakes happen of course, but you compound a mistake involving a false life ending diagnosis, unnecessary high risk medication, with the cold treatment I received and it's a relationship breaker. I feel betrayed and sad it ended this way and will be searching for a new veterinarian.

The doctors are excellent! My Spanky is now 15 and they keep him feeling good and full of life even though he is battling a heart condition and the medications keep him feeling good and his dog parents lived long healthy lives until 18 & 17...very caring friendly staff too!