Holy Family Pet Care

I took my senior kitty here, and I’ll never go to another vet in the city while we’re stationed here. She’s so kind and compassionate! She creates a quiet and safe environment for your fur baby ❤️. She listens, and is very thorough. I’m incredibly grateful! Having a sick or a senior fur baby, you want the best care possible. I highly recommend.

This is the greatest vet clinic!! My dog and I feel so calm and peaceful here. The best people ever!!

Finest DVM in El Paso!! She has treated our dogs and cats for year!! I wouldn't go anywhere else.

It’s hard for me to trust people when it comes to my two babies because I’ve had a lot of bad experiences, but Dr. Martinez and her staff have been so helpful. She knows exactly what she’s doing… her treatment plans have worked more than anyone else I’ve ever been to here in town and I’ve seen about 6-7 different vets. They all have their way of doing things which is fine, but a lot of them have been stubborn when I try to tell them certain things about my dogs (since I know them best and we are always at the vet) and either their treatment plans haven’t worked or it’s been the whole “you’re just the parent not a vet” situation and they don’t care about what I have to say based off my experiences. It’s been a lot of time and money wasted before coming here and I was even traveling out of town for all their appointments until a friend recommended her and her staff. The only bad thing is I wish I would’ve found them sooner!

I can see im an outlier here, but trust me, im not making anything up.... Ive been visiting Dr. Martinez for almost two years for my vet needs. I dont come from money, but i will spend whatever i have to so my dogs are healthy (within reason). Having said that, i have never been 100% satisfied with Dr.M's care, and as of this latest visit, i dont think i will ever be going back. My experiences with her clinic began when my then 7 yr old female GSD mix had a serious bout of skin irritation, and after being conned out of almost 200$ by Dr. Wentworth on Montana for a 5 minute "exam", some lame jokes, and a handful of antibiotic pills, i decided to try her out. I have experience with a half dozen vets around el paso, and for various reasons, i dont go to any of them anymore (NONE of the issues are due to nonpayment on my part). Before i continue, i must give credit where it is due. The first visit i had with Dr.M was on a day she doesnt typically see regular patients, but has designated those days as surgery days, and she spent about an hour or so talking with me and looking at my dog. I was grateful, and this is the main reason why i continued to see her even though NOT ONE of the exams she performed on my dog was complete. Dr. M NEVER ONCE got a good look at the underside of my dog, or her private parts, which are two areas where i had the most concern about with her skin irritation. NEVER ONCE put her on the table in the room and took a good look at her. Also, I always got the feeling that she was afraid of my dog, who has never hurt anything in her life. i felt obligated not to rock the boat so that my dog could at least receive SOME treatment rather than NONE. Dr. M has limited knowledge of the true causes of skin irritation, and just wrote it off as another seasonal allergy. This is the conclusion i reached because the alternative is admitting that she knows how to truly fix my dog, but chooses to only attack the SYMPTOMS so that i will continue to come back. After about 6 months of BI WEEKLY visits,(and nearly 1000$ later) my dog's skin returned to normal... for a while. Didnt take more than 3 or 4 months for the skin irritation to come back but this time i decided to trust my instincts and find a fix on my own. Knowing that when a dog has an upset stomach biome it can force the immune system to go into hyperdrive AND CAUSE ALL THE SYMPTOMS MY DOG WAS EXPERIENCING, i elected not to return to the vet just yet. Instead, i researched products and came across some chews designed to readjust their gut biome and calm the immune system and all the inflammation it was causing. SHE GOT BETTER WITHOUT MEDICATION. Unfortunately, due to money restraints, i havent been able to finish clearing up the issue yet as a steady stream of the supplements is needed to properly correct the problem for good, and she can stop taking them. Now that brings us to the BIGGEST reason i am writing this review. Same dog of mine got pregnant. Gave a litter of 7. As of now they are 2 1/2 weeks old. I am extremely protective of them and i spend every waking moment in their presence. I am not working a conventional job currently, so i have the luxury of being able to care for them 24/7. Unfortunately, what comes along with being an attentive parent is a bit of paranoia when things dont seem right. My pups began having some bad, discolored diarrhea with little white spots in it. Reading up on it i found it could be nothing, or it could be WORMS. So i take a stool sample to the Dr. and tell her all about my concerns. Now, i begin to feel she doesnt actually care about anything but the money. As we were discussing the possibilities of what could be happening to them, and the course of treatment, i discovered that the "Christian" facade she puts forth is just that, a facade. During the discussion about said worms, which can be deadly to pups especially, she informed me of needing to bring them all in for visits before she could prescribe the meds. Not an issue in itself, aside from the fact that in this moment of need i only had 40$ to work with, but upon hearing that she became a bit cold. I asked her if we could set up a payment plan, for a bill that would be less than 200$, and save 7 pups. SHE SAID NO. Now, obviously, a vet making a payment plan with a NEW customer would be a risky decision, as there is no rapport and no way of truly knowing that they will make good on the debt incurred by her services. But as ive stated, i have been seeing her for nearly TWO YEARS. As a matter of "policy", she claims NOBODY gets a payment plan under her because shes been burned before. She is afraid to lose money due to non payment, but i wonder, HOW MUCH DOES SHE CALCULATE SHE WILL LOSE BY TELLING LOYAL CLIENTS SHE WONT HELP THEM WHEN THEY NEED IT?? IF SHE TRULY CARED ABOUT THE ANIMALS, SHE WOULD ALLOW EXISTING CUSTOMERS A PAYMENT PLAN OPTION IN EMERGENCIES!! I hope this helps someone make the right decision for their pets.