Highland's Pet Medical Clinic

Highland's Pet Medical Clinic has been an absolute blessing for me and my pets and I would not trust anyone else with their care. The veterinarians are compassionate, thorough and take the time to truly listen to your concerns before explaining their findings in a way that is easy to understand. Every single staff member treats your animal as if it were their own, which gives you tremendous peace of mind from the moment you walk in. The clinic is clean, well organized and runs efficiently so you are never left waiting long. If you are looking for a veterinary team that combines genuine expertise with real heart, Highland's Pet Medical Clinic is the place to go.

We’ve been coming to Highland’s since 2012 and Jan has always been there and super friendly. He’s taken good care of both of our beagles from puppy to adulthood and is part of the reason we still visit Highland’s. A lot has changed over the years, but Jan’s friendliness and the rest of the team’s professionalism has persisted.

I have trusted Highland's Pet Medical Clinic for over 20 years with my cats and dogs. They are an Austin original on the edge of Enfield. The vet techs are especially kind and thoughtful. Dr. Pankonien is incredible and knowledgeable. Most of my appointments are with the techs for nail trims or the occasional allergy shot for my dog. The online portal is quick to make an appointment - and I really never have to wait. For the first time ever, I let her put my dog, Baby, under for a teeth cleaning. Wow! I got back pages of data on every tooth and what she found, what she did, and even full color photos of before and after! Her teeth are whiter than mine! She found some bone loss issues but did not remove any teeth at this time. I love that she is conservative in her approach. Baby had a little tiny growth on her eyelid, and we decided to remove it and have it tested. She told me how she improvised with special tools on the fly to get under the eyelid safely in order to cut it out on top safely. The stitches are tiny and have healed well. She also saw a bit of skin under her eyelid that looked suspicious so she scraped it off to be safe. I feel like my precious dog was in such great hands the whole time. I received an email when I got home of everything they did and advice moving forward on her care, as well as a goodie bag of samples to try and a doggy toothbrush and toothpaste to try. The prices are fair. I never feel I am taken advantage of. When I returned a few weeks later to remove the stitches from her eye - the lab results from the biopsy had returned and it was a low level of cancer! Luckily, my wonderful vet had removed a clean area all around it, and my dog is safe. I am so grateful. I trust them and I will continue to take my pets there.

We’ve been bringing our pets to Highlands Pet Medical for the past 2–3 years, and I can confidently say this is the best veterinary team we’ve ever worked with. What started with just one dog has now grown into a full fur family of three—and Highlands has been there for us every step of the way. With dogs in completely different life stages—our oldest is 11, our youngest just 1—it’s been such a relief having a vet team that understands and tailors their care to each of their individual needs. Whether it’s senior wellness support, routine care for our middle pup, or puppy visits and vaccinations, they’ve handled everything with professionalism, compassion, and true attention to detail. We’re incredibly grateful for their ongoing guidance, gentle approach, and how they always treat our dogs like family. Highly recommend Highlands Pet Medical to anyone looking for thoughtful, reliable, and personalized veterinary care. They’ve earned our trust for the long haul! 🐾

We adopted a very abused terrier from APA. weve had her for almost 10 years and she had terrible seizures and many fears. Peppers weight began to plummet quickly this spring and Dr. Pankonien saved her life. on the Friday before 4th of July, her and her staff stayed late in order to get Peppers meds and special food, all prescribed and arranged. It's great to know they are there for my much loved band of adopted fur babies!