Heights Veterinarian - Urban Animal Veterinary Hospital

I am not one to leave negative reviews, and I never thought I’d ever leave a negative review for this practice. Our 4 pets (2 senior cats & 2 senior dogs) have been loyal clients of Dr.Granson/Urban Animal Vet Hospital since we moved to Houston in 2019. We had never found a vet as thorough and attentive as Dr. Granson and have had no complaints in the care we received. Fast forward to today. I reached out to the vet to update Dr. Granson with an ongoing issue with my senior pet. I was then informed by the receptionist that Dr. Granson is no longer at this practice since the beginning of this month and they currently do not have a permanent veterinarian on staff. It was suggested to me that if I have concerns regarding my pet that I establish care with a new vet. I’m not sure what this issue is about but I am thoroughly disappointed with how this is being handled. I feel like at the very least we should have been notified of this change asap so we can ensure there isn’t a lapse in our pet’s care. Now I have to scramble to find care elsewhere for my 4 senior pets who have a myriad of health issues. It seems like whoever is in charge of decisions in the interim does not care about the health and wellbeing of our pets.

I am not one to leave negative reviews, and I never thought I'd ever leave a negative review for this practice. Our 4 pets (2 senior cats & 2 senior dogs) have been loyal clients of Dr.Granson/Urban Animal Vet Hospital since we moved to Houston in 2019. We had never found a vet as thorough and attentive as Dr. Granson and have had no complaints in the care we received. Fast forward to today. I reached out to the vet to update Dr. Granson with an ongoing issue with my senior pet. I was then informed by the receptionist that Dr. Granson is no longer at this practice since the beginning of this month and they currently do not have a permanent veterinarian on staff. It was suggested to me that if I have concerns regarding my pet that I establish care with a new vet. I'm not sure what this issue is about but I am thoroughly disappointed with how this is being handled. I feel like at the very least we should have been notified of this change asap so we can ensure there isn't a lapse in our pet's care. Now I have to scramble to find care elsewhere for my 4 senior pets who have a myriad of health issues. It seems like whoever is in charge of decisions in the interim does not care about the health and wellbeing of our pets.

Would not recommend this veterinarian. The doctor himself is nice; however, the blonde haired lady is snarky, and when explaining the costs she runs it down extremely quickly and provides zero explanations. I’ve never in my life (I’ve had dogs for 15+ years) ever been quoted so high for a single vet visit. This vet is for rich people in the heights clearly

Everyone from the Receptionist to the Doctors were very professional and concerned about my little dog Gracie. She is getting better and I would recommend Urban Animal Hospital to anyone.

The staff at Urban Animal Vet Hospital saved my cats life. He had been attacked by two loose dogs and was in shock, crying out in pain and weak. I had never even known about this place and only arrived there by accident. I found the two dogs tearing my cat Dharma up in my yard and had been fighting them off with a broom handle. We were both in shock and traumatized by the time I got him free and got him in the car. I was so unstable that I could not remember the address of my current vet who had just changed locations. I put it in the gps and took off, still crying and shaking with my poor kitty screaming in pain in the back. I have no idea why the gps took me to Urban Animals instead, but I can only say that some guardian angel must have been looking out for us. By the time I pulled into their parking lot, it didn't matter where we were, I just needed help. I barged in saying I have an emergency, please help. They dropped everything and went into Triage mode. It was the most professional performance I have ever seen at a vets office. The staff immediately took Dharma in and started an iv, gave him pain meds to comfort him, and began triage procedures giving me all the information I needed along the way to make important decisions about his treatment, It was pretty amazing. They were kind and caring with me and him throughout the whole ordeal. They had him stabilized quickly, on Oxygen, and X-rayed. They were able to give me a good diagnosis quickly and had solid guidelines for treatment, while giving me leeway to make my own decisions. The charges were reasonable. Especially considering the state of the art equipment and the in house service that they provide. I did not have to be sent away for X-rays, or pain management. I felt really lucky to have wandered into their office that day. They went above and beyond with the service, checking in with my normal vet, and finding a 24/7 hospital if I chose to keep him under observation. They were considerate with my budget, and helped make this horrible incident as painless as possible. I will forever be grateful to the entire staff. Thank you all. My cat is at home and purring now thanks to your quick action and emergency room knowledge.