We initially had a great experience with Heaven Can Wait. We found a litter of kittens we wanted to adopt, and the adoption process went smoothly. They went to 2 separate homes as planned. Unfortunately, shortly after bringing them home, we learned they had panleukopenia (feline panleukopenia virus). Our resident cats are all spayed/neutered, vaccinated, and receive regular veterinary care. Despite taking those precautions, we came home to find our cats had died after being exposed. We now have to isolate and treat the rest of our household cats, which has been emotionally devastating and financially overwhelming. We sent Heaven Can Wait our veterinary records, diagnosis, and bill, but instead of showing concern, they questioned whether what happened was true. That response was incredibly disappointing during an already heartbreaking situation. I understand that rescuing stray kittens comes with risks, but I believe shelters and rescues need to do everything possible to screen for highly contagious diseases and be transparent about those risks before adoption. I hope they improve their protocols to help prevent other families from experiencing the same loss we did. This was a devastating experience, and I encourage anyone adopting kittens--especially those rescued from the streets--to ask detailed questions about disease screening, quarantine procedures, and what testing has been performed before bringing them home.