GoodVets The Gulch

The staff was great (as usual)! I've been taking my dogs here since I moved to the area. They are always great with my dogs, appointments are always on time. Everything you could ask for

I gave this place a try because it’s close to my apartment in the Gulch. Unfortunately, every visit felt more like a revenue-generating operation than a veterinary practice. At every appointment, additional tests, diets, medications, or procedures were recommended before I felt my dogs had even been thoroughly evaluated. The constant upselling made me uncomfortable. Saturday (6/27) was the last straw. In addition to the continued sales pressure, the receptionist and vet tech were rude and condescending. While I was explaining one of my dog’s UTI symptoms, the technician repeatedly acted dismissive and condescending instead of simply listening and noting them. She also cosplayed being a vet offered unsolicited treatment advice while doing the intake as if my husband (a lawyer) and I (a corporate risk manager) were children. I’m not sure if it’s because we were dressed down given we walked over with our dogs or if that’s her usual demeanor. However, I doubt she’s in a position to judge customers spending thousands of dollars at that facility. We asked the tech how long my dog’s urinalysis would take because we wanted to leave with any medication she needed. The technician told us we could wait (with a tone that implied she’d rather us leave) but that it would be “a while,” so we left. Less than 10 minutes later, while we were already halfway home, the veterinarian called to say the dog had a significant UTI and needed antibiotics. If the result was available that quickly, we could have simply waited a few more minutes and avoided making another trip on Monday while my dog went untreated. Communication throughout the visit was poor. I wasn’t given a clear explanation of the treatment plan, the reasoning behind several recommendations, or what follow-up care, if any, would be needed. No follow-up appointment was mentioned and, while we remained friendly, we didn’t bring it up because we already knew we wouldn’t be returning. I was also quoted only the total cost of the visit rather than a breakdown of individual services. For example, I later realized I had paid around $200 for two nail trims (which weren’t done well) and anal gland expressions because no itemized pricing was discussed during the appointment. During the exam, I ended up helping restrain my dogs while the technician sat nearby giving them treats. While I was okay with them receiving a treat here and there, I had already explained that my dogs are on a sensitive skin and stomach diet but she gave them almost a cup of treats each. They’re not large dogs. Another major frustration is the lack of access to medical records. There is no client portal, and obtaining even basic records has been difficult. I provided my prior vet information. My prior vet is really fast in sending records because they do so electronically. However, I offered to bring one of my dog’s vaccination record since she was a new patient to Goodvets (my other dog had already been a patient for a few months). The person I spoke to when making the appointment said that if I had them, it would be helpful in case they don’t get her records in time but that it wasn’t essential. Needless to say, the manner in which the receptionist asked for the vaccination records when we arrived was demanding and nasty. Ironically, she made it difficult for me to obtain the record of the vaccine that they gave at Goodvets! When I asked the receptionist for my dogs’ vaccination record since they had just also received vaccines during the visit, I was brushed off and ultimately had to email twice before receiving them. Clients shouldn’t have to chase down copies of their own pets’ medical information. I expect to pay for quality veterinary care. What I don’t expect is to feel pressured into additional services while being treated dismissively and rudely. I picked up my dog’s antibiotics today and I won’t be returning. Another vet hospital will recheck them and continue treatment, if necessary. Check out LI job ad for vet at this location and see what “production” compensation means

GoodVets has a fascinating business model. Step 1: Repeatedly reschedule your client's appointments. Step 2: Send automated reminders threatening to charge the client if they miss an appointment--even when it's an appointment the clinic itself already rescheduled. Step 3: Ask for the previous veterinarian's contact information so you can supposedly obtain the patient's medical records. Step 4: Never actually obtain those records. Step 5: Vaccinate the dog for every vaccine you think they might need anyway, despite never verifying what they've already received. Apparently the purpose of requesting previous veterinary records isn't to review them--it's just to make the client feel better while you bill for vaccines without confirming what was actually needed. Step 6: Months later, when a groomer asks for proof of a rabies vaccine, leave the owner to discover that you never obtained the records in the first place. Send them on a scavenger hunt involving the previous owner, the previous veterinary clinic, and multiple phone calls because apparently obtaining medical records is now the client's responsibility. Step 7: Scream at the client in the lobby in front of other customers. Step 8: When the client emails asking why the previous veterinarian was never contacted, how vaccination decisions were made without the records, and why this happened in the first place, simply don't respond. Two weeks and counting. I paid hundreds of dollars expecting veterinary care. Instead, I got appointment chaos, threats about missed appointments, vaccination decisions made without obtaining the records I specifically asked you to request, public humiliation, and complete silence when I asked legitimate follow-up questions. The irony is that I ultimately spent more time obtaining my dog's medical records than the veterinary clinic I paid to obtain them. If you're looking for a veterinary clinic that communicates professionally, respects its clients, and believes medical records should actually be reviewed before making vaccination decisions, I'd recommend looking elsewhere.

GoodVets has a fascinating business model. Step 1: Repeatedly reschedule your client's appointments. Step 2: Send automated reminders threatening to charge the client if they miss an appointment—even when it's an appointment the clinic itself already rescheduled. Step 3: Ask for the previous veterinarian's contact information so you can supposedly obtain the patient's medical records. Step 4: Never actually obtain those records. Step 5: Vaccinate the dog for every vaccine you think they might need anyway, despite never verifying what they've already received. Apparently the purpose of requesting previous veterinary records isn't to review them—it's just to make the client feel better while you bill for vaccines without confirming what was actually needed. Step 6: Months later, when a groomer asks for proof of a rabies vaccine, leave the owner to discover that you never obtained the records in the first place. Send them on a scavenger hunt involving the previous owner, the previous veterinary clinic, and multiple phone calls because apparently obtaining medical records is now the client's responsibility. Step 6: When the client emails asking why the previous veterinarian was never contacted, how vaccination decisions were made without the records, and why this happened in the first place, simply don't respond. Two weeks and counting. I paid hundreds of dollars expecting veterinary care. Instead, I got appointment chaos, threats about missed appointments, vaccination decisions made without obtaining the records I specifically asked you to request, and complete silence when I asked legitimate follow-up questions. The irony is that I ultimately spent more time obtaining my dog's medical records than the veterinary clinic I paid to obtain them. If you're looking for a veterinary clinic that communicates professionally, respects its clients, and believes medical records should actually be reviewed before making vaccination decisions, I'd recommend looking elsewhere.

Do not recommend. 1. Service is not good even over the phone they easily can put you on 20-30 min hold. 2. If your pet has UTI they absolutely don’t know how to take a sample of urine. First time in Oct 2025 I tried to get a lab for urine sample, they took her for 10 mins and then came back and just said “we couldn’t do it, but if she doesn’t have symptoms, she probably okay”. And this time I already prepaid for the blood and urine test so they had to do it, they tortured my cat for almost 20 mins she was screaming. I asked what’s taking them so long, from desk lady just said “she is sick, that’s why it’s taking it so long” (we got there for breathing problems and not for uti specifically) and then when they returned her to me, she peed all over her carrier. And she NEVER done it before in the history of traveling and flights and stress. Urine was just running on her legs. In other clinic previously urine sample with blood work took 5min total. And this is was disaster. I had to wash her at home later that’s added even more stress to her and throw away her carrier. 3. As she is Scottish fold she has a small nose and sometimes she gets infection and runny nose, mucus, brown stains on sheets from her nose. She got severe respiratory problems this time. Previously she’d be prescribed with antibiotics for 7-10 days and that could help her. This time doctor refused to prescribe her antibiotics as she doesn’t have fever (she never had fever even in previous cases, but antibiotics still helped her a lot) and with this breed if you don’t treat it, it can ruin her nasal septum as it’s tinier and smaller then usually. I was prescribed with nasal drops that we did 3-4 times a day as prescribed but got 0 progress. I called there on Friday, they said they will get back with me on Monday, nobody called me that day, so I called Tuesday myself again. And got response on “it’s just a breed, they just breath like this, there is nothing we can do about it”. So for 6,5 years there WAS a way to treat it and help her and now suddenly it’s just a bread. And my cat was breathing normally through entire year and before that for 6 years without issues. But now it’s just a breed. Changing clinic. Overpriced and not professional treatments.