Exotic Animal Veterinary Center

I had to make the unfortunate decision to euthanize my pet after finding out she was dealing with an acute illness. Kim, the med tech that helped us was extremely patient and treated my pet with kindness and care. She is now the only med tech I want to work with my surviving highly anxious bunny as she is always patient with him. You can see her experience through the way she handles him with ease through procedures. Thank you Kim for being great at what you do!

My rabbit Thumper wasn't doing too well and I was really worried. The moment we came in, the doctor and staff figured out what was going on and gave him the best care possible. He's doing so much better now. I'm truly grateful to the doctor and her whole team for being so excellent with Thumper and for keeping me in the loop every step of the way. Communication was clear the whole time, and you can tell they genuinely care about the animals they treat. Highly recommend!

My whole experience with this outfit was unhappy. To find the entrance was a challenge -- it's in the far back of the building. The receptionist was on the phone while we were trying to find the right door. Once i found myself in, the receptionist was not apologetic for being so long on the phone. She said that since i didn't have an appointment, the fee would be $409 for a vet to see the bird. I just needed help! There was no compassion or real concern on her part for me or the bird.

One year ago we brought our 3 week old bearded dragon to this vet, we spent over two hours there answering all their questions and getting all the information a new beardie owner needs. I felt the process took WAY longer than necessary but the people seemed very nice and educated. We took our beardie back for her one year check up and were there for over three hours this time. The doctor said there was a possibility of yellow fungus so they did a full blood panel and took a culture of her scales to send in for testing. They gave us three medications and instructions, with the assumption that the possibility was concrete. Three days later the vet called me with the blood panel results and made a few recommendations but said we would not be making any decisions until the culture came back. So I called them three times over the next two weeks to follow up. The first two times I called I was told the test results were not back yet, the third time I called I was told the culture never made it to the testing facility. So my bearded dragon was one three medications for two weeks for a disease that was not even officially diagnosed. I was livid. They had four opportunities to catch the missing sample. I spoke to four people at this office before someone realized my $395 sample was lost. Over those two weeks our dragon had stopped eating and showed signs of discomfort, all of which was dismissed because we were waiting for test results that were never going to come. And if I hadn't been the annoying pet owner and called their office multiple times, nobody will ever know how long it would have taken them to figure out their mistake. I regret the five hours and almost $2000 given to this place. To top it all off, I had to request a reimbursement for the $395 missing sample twice before they processed it AND they were rude. We now go to South Pasadena animal hospital and Dr. Eng is pretty great.

Dr Marc Silpa is the best. very straight up and caring toward animals. prices a little steep but seems expected when owning an "exotic animal". brought in my chinchilla and the Dr was able to help and prescribe the right treatment while letting me know all health concerns. I'd recommend and would definitely go back. saved my little guys life!