East Valley Veterinary Clinic

Dog was on death bed took her in at noon to get meds to help ease the pain. The declined us and med tech tried to fight us. Place has gone down hill since they moved. We will no longer bring any of our dogs here

Let's start with some facts: They went down a list of services and products (vaccines), that were to be performed and administered that day, which included the rabies vaccine and FVRCP. They sent me home believing my cat was vaccinated for RABIES & Panleuk (FVRCP). They invoiced me for those Vaccine products...without administering them. They did NOT inform me at that time that they did NOT administer those vaccines. They did NOT contact me later about this mistake (I only found out about it because I had an appointment a week later for a different cat). When I arrived (a week later), with different cat, (also for the rabies vaccine), some girl entered the room and blurts out that they did NOT administer the rabies vaccine, or the FVRCP, for the other cat, the previous week, as they led me to believe, ...and as is shown on the invoice they charged me for, and sent me home with. Since they invoiced me for the rabies & FVRCP, the question is, did they "CHART" the vaccines? Proper medical procedure is to administer the vaccine, and then "CHART" the rabies vaccine and fill in the time and date it was administered. If they did NOT "CHART" the vaccines, then they should not have invoiced them. And, they should have informed right then and there, that they did not administer them. If they DID "CHART" the Rabies vaccine, but did not administer the vaccine, then they violated the whole document control procedure for administering vaccines and the "CHARTING" process for handling vaccines. Bottom line is, they sent me home with an animal that I thought was vaccinated for rabies and FVRCP), and that may have resulted in the animal coming into contact with wild animals such as raccoons and skunks without any protection for the diseases they carry. And my back yard is next to a creek with racoons and skunks are in my yard every night. When I asked for a refund for the products and services they failed to administer and perform, they refused and said I would have to wait for the manager to call me the next week. I asked for a copy of the "CHARTS" for all the cats so I can hand them off to another vet. (BTW, The manager did not even know what "Chart" or "charting" meant; I had to explain it, and the whole charting procedure to her). When I asked for them to administer, or reimburse for, a titer test to verify what they actually did, or did NOT administer to the animals, they refused. Frankly, they should pay for those tests, because it was their neglect and bad document control procedures that caused this situation. I had to cancel plans for another weekend to deal with the problems they created, and I had to schedule a visit with a different veterinarian clinic. I also had to move back my schedule for re-introducing the cats to the outside, for which I have already scheduled vacation time. I encountered some weird and lame excuses (a week later), as to why they Charted, & Invoiced the Vaccines they later claimed to have not administered: The first girl said the cat was sleeping from surgery and so they didn't want to bother her with a rabies shot. Yet, she was wide awake when they brought her out to take home. (They did NOT inform me that no vaccines were actually administered). Another girl tried to claim she was too young to be vaccinated. But She's about 6 months old. Even their own doctor said the cat he examined was 5-6 months old. I know this to be correct based on when the animals appeared with their now deceased mother, at the beginning of November. At which time multiple people commented that the kittens looked about 8-12 weeks old. They were almost weened at that time. So their age at the time of their first veterinary visit was 5-6 months, well within the acceptable time to get them vaccinated for rabies. So that excuse is just that, an excuse to cover their false documentation These clowns have no clue how to document and administer things like RABIES vaccines. Finally, they treated me like it was my fault, not their own.

My sister and I have trusted East Valley Veterinary Clinic with our pets for over 10 years and we wouldn’t go anywhere else. Dr Hohne and Dr Hart are compassionate, knowledgeable, and also provide excellent care✨ The staff is kind and helpful with scheduling, and their pricing has always been honest and fair. These days it’s rare to find a clinic with this level of integrity. We’re grateful to have them and always recommend them to friends and family :)

dr hohne is the best vet ever hes a gift from god. his expertise cant be beat.his intuition has always been right on.no one compares w dr hohne

It took me a while to write this review. On 5/5/24 my brother brought my severely sick 9 year old pittie here to be put to rest, because I couldn’t bare the pain of seeing my baby boy close his eyes for the last time. We had an appointment scheduled for the following day at another Vet, but East Valley Vet Clinic was kind enough to accommodate us the same day and end my boys suffering! Pricing was also very reasonable. I was sent a beautiful card in the mail, signed by the staff awhile later, and it meant the world to me! A very thoughtful, kind and considerate gesture! I would like to Thank You all from the bottom of my heart for the support and compassion! Rest Easy, Rocko! I love you more than anything baby boy!