Cedar Veterinary Hospital

They took amazing care of my dog Rooster! Highly recommend them for their care & services

I am sharing this serious concern about the treatment I received from staff {JESSICA} at your Cedar Vet Hospital in Fresno .today July 26,2026. During my visit, the staff member was very rude and spoke to me in a harsh, unprofessional way. My dog was seen by Dr. Madsen on July 4th due to seizure issue, doc prescribed an anti seizure med good for 30 days and a follow up visit after. Made an appointment July 12 so went back because findings recommended to redo the lab test. appointment was 8:30, I am 50 min drive away since I'm from Lemoore Naval Air Station. I arrived 9am for the test and wanted to see a doctor at the same with some other concerns about my dog's loose stool with blood on it, I was terrified. Since I wanted to see a doctor they had me and my dog waited for hours. My dog didn't ate whole day whole night till we got seen in the afternoon that day because he needed to go on FASTING for the test. Despite arriving there early in the morning and my dog starving to death we ignored the wait because I'm focus on what needed to be done for my dog.When we were called we were seen by Doctor Wilkensen for his diarrhea since Doc Madsen was off. Doctor Wilkensen recommended me to see doctor Madsen after my dog's anti seizure for 30 days, she told me that the earliest available time for Doc Madsen is Aug 3. Due to the whole day and long wait I wasn't able to make the appointment as I needed to take care and drive my dog back home to Lemoore. Today July 26, I came by to Cedar clinic to drop my dog's FECAL sample. JESSICA the supervisor on the front desk talked rude and mean to me around these other dog parents. As a dedicated pet parent, this lack of empathy and respect made me feel very unwelcome and stressed during an already difficult time. I asked JESSICA to make an appointment with my dogs follow up visit under Doc Madsen since he was the first doctor who checked his SEIZURE problem and this JESSICA insisted to see Doctor Wilkensen and kept insisting SHE is the main doctor of my dog. I was trying to give her clarification that she wasn't, It was Doctor Madsen the main doctor that I wanted to make a follow up visit with but she still keeps insisting 'NO NO No! Doctor Madsen wasn't his main doctor but it's Doc Wilkinson. A behavior that I found it really weird knowing she's the supervisor. And she made us an appointment with Doc Wilkensen and told me to just refill med since she was available by Aug 8th the earliest and that's past the 30 day after his 30 day med. My concern was to get him seen earlier than that with Doctor Madsen and he's availability is even earlier than the other doctor. Doc Madsen is available on the 4th of Aug but JESSICA made it so complicated just for setting up an appointment. It was simple situation she wasn't able to handle.I don't understand how hard it was for her ,JESSICA to understood I'm making an appointment with DOCTOR Madsen not Wilkensen. One more thing, we the dog moms, we DESERVE to ask any questions about our dogs health especially when they're taking anti SEIZURE med but we DON't DESERVE to be answered and treated unprofessionally by this STAFF named JESSICA, being a SUPERVISOR as I once was, SHE should mentor and set herself as a good example to her co staffs. JESSICA should learn to wear her smile all the time and greet every patients who walks in. I wonder if she's a dog mom and have gone through this. No empathy that she ended up asking me if I still wana send her the stool sample of my dog which I found out so dumb to ask. Telling me I can't come to their clinic anymore and make an appointment and asked me to leave after I lost control and told her what an F service from her. Why the F did she talked to me like that. I will never be afraid to treat people the way they treat me. I love this clinic's care, but this behavior does not match that standard. I hope management talk with this staff member and make sure patients and their families are treated with kindness. Because of how this Jessica treated me Im not allowed to make an app for my poor dog.

Cedar Vet Hospital was great! Our dog threw up 15 times, Abby Pet Hospital was at full capacity and couldn’t see Mable but suggested Cedar Vet. It was about 2 hours for the whole process of waiting and being seen, the Dr was great and the staff was great and friendly! Mable is a little reactive so we decided to muzzle her during the process, but now she is back to her silly self! Thank you Cedar Vet!

We did a walk in visit due to an emergency lump that grew overnight on my older dog. When we went in the people on the counter had no remorse, I had to explain multiple times what was wrong, they just looked irritated that we were there. They informed us the walk in wait was about 5 hours, which we knew was gunna happen it was on a Saturday, I asked if we're able to come back does it hold the same spot they said if we leave outside they'll take us off the list. The waiting room was full my dog was standing in the corner uncomfortable. We just wanted her to relax but couldn't inside. Other vets we went to acknowledged the dog and talked to us nicely about the wait and how to keep her comfortable. The receptionists here need to do better.

Our experience at this veterinary clinic was heartbreaking. We brought our very sick dog in and asked about IV fluids and medication to keep her comfortable, but instead were told she needed overnight hospitalization, a blood transfusion, and several expensive treatments. We felt our concerns were dismissed and that we were being pushed toward costly procedures without trying simpler options first. We chose to get a second opinion, and at another clinic our dog received IV fluids and medication and improved significantly without needing those extensive treatments. We understand vets must make medical recommendations, but we left feeling that compassion and listening to our concerns were lacking. We're grateful we sought a second opinion and would not return to this clinic.