Avenue Animal Wellness + Emergency

A few months ago, my partner and I brought our severely sick kitten to this clinic. She was passing blood in her stool, extremely dizzy, and too weak to even walk. We were left waiting for a long time while I was in complete despair. When the doctor finally examined her, she dismissed everything and said our kitten was completely fine. When we questioned how she could be fine while passing blood, they said they needed to do X-rays.They took my kitten to another room, completely out of our sight. I was never shown any proof of the X-rays or the injections they claimed to have given her. In the end, they insisted nothing was wrong and charged us approximately $600. I deeply regret bringing my cat here.😠😠😠😠😠😠 It feels like a complete scam to charge that much money and provide zero answers or proof of treatment. Do not trust this place with your pets.

The Doctors and techs at Avenue Animal Wellness saved Wellingtons life. He had a severe case of pancreatitis and they were able to quickly get him in and treat him on Father's Day. They were not only accommodating but supportive through each of his plan steps. Thank you for saving his life and having the best staff possible.

I can’t thank dr becky enough for everything! My pup deals with epilepsy/seizures. She cluster seizures and doesn’t break on her own so i almost always need emergency intervention. I normally took her to med vet, but they charge an astronomical amount! I looked around and called avenue wellness and was constantly reassured that they could help me out. From the moment we arrived dr becky was waiting for her. She immediately wanted to place an IV and get meds in her even though she wasn’t actively seizing at that moment. I left her in good hands overnight and the team took excellent care and stayed ahead of any issues. This visit was different because dr becky did not wait until my dog had another seizure to treat her. In the past other vets wanted to wait until she was actively seizing for treatment. She jumped to treat her in The post epileptic stage and saved her from further neurological damage. I also want to add that i was called and text with every decision and move made so i was always in the know. I was so impressed by her care that i will be moving all her care to avenue!! So thankful!!! 🥹 If you are looking for an affordable and caring team for your fur babies, this is it!

We brought our 13 year old Shih Tzu in today because she was having a difficult time breathing. Dr. Smith, Abraham, Holly, and Alexa went above and beyond to help Nala. Dr. Smith and Abraham were thorough in care and quotes. Ensuring my husband and I were ok with every step of the process for our sweet Nala. Dr. Smith called with updates. I highly recommend this pet care facility as well as their employees! Thank you for being kind and patient with Nala and me!

DO NOT BRING YOUR PET HERE, TERRIBLE BED SIDE MANNER!! My cat was attacked by a dog. We brought her to our vet on the westbank but she could not do any x-rays in house and suggested Avenue Animals. We immediately rushed our kitty there and checked her in. We were told we would have to pay $125 upfront. The receptionist was very helpful, that's about the only person. Someone, I am assuming "messenger", came to bring our cat to the back asked if we gave her any medicine. My dad did give her a low dose a aspirin. (which he was just trying to keep her calm and relieve any pain for her as he was the only one home with only a motorcycle and had to wait 30 minutes for my mom to drive home from work to bring her safely to the vet) after reading more online he realized you aren't supposed to do that. Obviously we told them exactly what we gave her. The "messenger" had our cat in her hands (inside a carrier) and immediately turned around and raised her voice and said "oh we do not do that". my dad was already heart broken as he watched our family cat be attacked by a dog in our front yard. I immediately said "yes we know that now, he was trying to do anything to take care of her." Now my already in distress father was sitting there with the rest of us waiting feeling worse because this girl who didn't even know what milligram a low dose aspirin was essentially fussed at him when her main focus should've been immediately tending to our cat. She was ready to argue with us rather than tend to our suffering cats needs. As we finished up the signing in process the front desk receptionist asked how we were paying I was going to pay $125 in cash for my parents and she says $350. I only had so much cash my mom pulled out her credit card and just charged her credit card to upset to even argue it. The receptionist apologized over and over again for her coworker's behavior and for what was happening. We were put into a room waited a while and finally the vet comes and shows us the x rays explains we may be looking at surgery she says she's going to get us an estimate and come back. The "messenger" comes back with an iPad naming off all the things they will need to do, seemed like she had never had to deliver any type of stressful news to anyone a day in her life which is odd in this line of work. She's going back and forth sounded like she was unsure and then gave us a grand total of $1,700 (on top of the $350 already paid) my parents faces dropped, they were devastated. They simply could not afford any of this. This was the price without even having any idea on surgery price. My parents asked if we could just take her home because we couldn't afford any more care. They brought our cat out and as we were walking out the door the "messenger" again comes out and asks if we want any medicine or antibiotics and we declined because we were bringing our cat back to our vet and going to have to make some hard decisions. On our chart in the notes they put in a hurry to leave did not want anything to help treat our cat at home. As if we just you know decided to step away and leave just because we don't care our cat is suffering. NO, WE CANNOT AFFORD ANY OF YOUR SERVICES. The vet never came back out after we asked to take our cat back and gave us any advice or tips to keep her comfortable or anything. All these people do is try to make you feel like shitty animal parents when you have to just make do with what you have. I'm so glad these people have never had to feel the true financial struggle in this economy and pray they never do because it will hit them like a ton of bricks if they think it's just so easy to fork out $2,000. That's the end of my ted talk, just such a shame the lack of human decency.