Animal Medical Hospital

I'm honestly shocked at the non 5 star reviews. We found everyone we encounter at the hospital to be kind, friendly, caring and considerate. Our beloved dog died and they were so sympathetic. They sent us a condolence card right after drop off. The price was reasonable, the turn around time prompt and the pickup material was so touching. Everything from canvas bag to the remains, the card, the paw print - it was perfect. They gave us plenty of time to say goodbye at drop off. They even brought her back to us on a blanket. On pickup we arrive right as they were closing but they waiting a few minutes after so as to not have to wait another day. We plan to bring our other three doggies for checkups as our experience was so positive. The whole atmosphere inside is lovely, from their x-mas countdown, the drawings on the bulletin board, the exam rooms are some of the nicest I've seen. We haven't been paid for the praise nor are we related to the business in anyway.

This place is outstanding! I have been to about 4 or 5 different vets in the past 7 years and finally found one that I love. All of the staff I have interacted with has been so kind and knowledgeable. But specifically Dr. Hsu, she has gone above and beyond to help my golden retriever when he got a fox tail stuck deep in his ear. They truly seem to care, the follow up is extraordinary, and the prices are not bad when compared to other vets I’ve been to.

After the nonchalant response I received, I have decided to update this with a full account of my experience. I would steer clear of this vet at all costs. They are not my personal vet, and will never be. They serviced dogs that I fostered through a reputable agency. The animal that I brought in was a hospice foster that was in my home for over a year, and I was told I could hold her while she was euthanized. The rescue had called ahead with the details and I gave them the dog, but they then ignored me for two hours. The receptionist was extremely rude and condescending and would not let me talk to anyone about the situation. I begged for two hours to talk to the vet, and she kept treating me like I was wasting her time. In the meantime, my foster was in a crate in the back of the building. I finally got to talk to a vet on the phone after the two-hour wait, and she told me "Ok, we'll put her to sleep"!! I was agonized and told her that I was supposed to be with the dog during this process. At this point, I had been weeping for two hours and just wanted to hold my foster. Another 45 minutes went by, and I was told to meet them outside the back of the building. While I was sitting there, I could hear employees in the back room laughing and making fun of clients. Rats were running back and forth across the fence. It was dark when the process finally happened, and I was able to go home. It was absolutely the worst experience at a veterinary hospital in my years of fostering. I wrote a letter detailing the ordeal to the vet manager. An apology was issued to the rescue, but never to me. Having to euthanize a pet is a devastating experience. They made it ten times worse than it had to be. My heart goes out to anyone who has been treated like this by this hospital

I can't say enough good things about Animal Medical Hospital and specifically, Dr. Hsu! She is absolutely amazing with my dog. When it came time that she had to diagnose him with unfortunate news, she was so thorough and caring, really taking the time to explain everything and our options. During my dogs palliative care journey, Dr. Hsu was there with support and compassion, which made all the difference. When it was time to say goodbye, she made it a peaceful experience for both my dog and me, and I truly appreciate her for that. The staff at AMH have always been fantastic, too. I've had nothing but great experiences over the years--everyone is friendly and knowledgeable, and it's usually super easy to get an appointment, even on short notice. Plus, the office has such a calm vibe that makes visits way less stressful. If you're looking for a vet who really cares, I highly recommend Dr. Hsu and the whole team at Animal Medical Hospital. They're wonderful

Dr. Chang, Sasha, Cindy, and everyone at Animal Medical Hospital — I can’t thank you enough for the incredible care and kindness you showed my 13-year-old Maltese. From the moment we walked in, I felt reassured that she was in the very best hands. Your compassion, professionalism, and genuine concern meant more to me than I can put into words. I always knew exactly what was happening, and I even received a thoughtful text the next day to check on how my girl was doing. That level of care and follow-through says everything about the kind of team you are. You truly are the best!