Animal Medical Clinic

This place is amazing. The Dr and staff are friendly and very caring not only to pets but to the humans who happen to have a breakdown in the office.

Really helpful and friendly staff. I feel confident with the care we get for our pets here.

A lot of vets in Fresno either done care or only care about upselling unnecessary services. Not here! The Dr. Janzen and staff really care about you, your pet and your wallet. Plus the old school 70's vibe in the building is really fun.

Unfortunately her values have changed. We have been going here for many years. According to her she now can't keep up. My pup was pretty sick, I chose to not do the much more expensive internal testing (you'll see a pattern) I chose the 3rd party blood, urine & fecal test. She said some results would be back in 2 days, some could take up to a week. 4 days later (Friday) I followed up since he was still sick and no one had called. The staff used to call and see how hetshe was doing. The staff was great and emailed me the results since they had ALL tests came in Thursday. They had no idea when she would be able to get back to me. I took the test results and had them reviewed and was given great info that had him MUCH better in half a day. Dr Janzen finally called back Tues after 5 apparently only because it had been a week. He would have been sick another 4 DAYS!! I listened and acknowledged her say what I already knew by now. I didn't comment or fuss. I was ready to leave it at that and just take my pets elsewhere from now on. Then she said, "you seem upset." I confirmed I was very upset. I still likely wouldn't have posted, but she started screaming at me! "I am only one person, all by myself, and I got back to you as fast as I could." Keep in mind she closed at 4 pm on Friday (I would have taken time to call, there maybe a life on the line) and had the results on THURSDAY. I don't even leave my clients wondering over the weekend what is going on, especially if I told them I would get back to them in 2 DAYS. No one in my business is very sick. There isn't a person that doesn't know if the, pet in this case, will die over the weekend. When I shared this concern with the receptionist, I was told, there is no way to tell you that can't happen. Dr. Janzen and her staff are great to 'fit you in', and get your money, but they apparently do so at the cost of test results being provided, there isn't more money to take in. They are sure to schedule the follow-up though as that is another money making opportunity. My pet nor I should have been treated this way. She should KEEP HER WORD and care enough to do so. If you need your pet really cared for or cared about, I urge you to look elsewhere. In her own words, Dr. Janzen just doesn't have the time to be bothered with the diagnosis so your fur baby doesn't die and can actually get better. Very unprofessional.

I was just trying to find a place to take my dog to for her ear infection and the receptionist was very rude by hanging up on me REAL QUICK after she attempted to book me in same day like girl at least be professional about it 8:42am