My family has been bringing our pets to Animal House for over 30 years. Since the change in ownership, we have noticed many changes that do not seem client-centered. For example, in order to receive a pet's renewed prescription (with no changes to the previous prescription) they require you to go pick up a piece of paper in person every single time. In the 21st century when have email/fax/etc this is incredibly inconvenient especially for clients like myself who drive over an hour into the city because we are loyal to the practice. I understand that the corporate ownership has their own pharmacy through which they obviously want clients to order, but my pet's medication cannot even be filled through them so this has become increasingly frustrating. The front office staff has changed over the years and they are much less friendly and empathetic than when Doctor Byron ran the practice. The Vet Techs have also changed. Many of the newer hires are often very terse. It's just sad to see how the overall feel of this office has changed significantly to become so cold and corporate. Doctor Jenny is honestly what keeps us from choosing different care for our pets. She is knowledgeable, compassionate, and a wonderful veterinarian all around. We highly recommend her care for your pets (if you can manage to put up with the ridiculous office policies, etc).