Angell Animal Medical Center

We are 5hrs in and have no answers. The Dr took our pet for blood work over an hour ago and we haven't seen her. Went to the front to inquire and was told she got called away. We haven't seen her and have no idea where our pet is, if the blood work was done or what is going on.

DO NOT TAKE HOUR DOG HERE. I rushed into Angel Vet around 10:00 PM on Thursday the 14th of August 2026 with an active emergency: my service dog had an open, bleeding wound on her chest. I was in a slip dress, slippers, and wet hair, it was unmistakably a crisis. I thought they were going to take good care of us, but they did the exact opposite. Instead of triaging a bleeding animal, the late-night staff stared at me like I was crazy and left us waiting in a full room. When someone finally spoke to me, they skipped the bleeding chest wound entirely just to make a snarky comment about leashing my service dog, who was calm and posing zero threat. Treating a critical trauma case like an inconvenient joke is pure neglect. The staff working the 10:00 PM shift on Thursday the 14th showed a complete lack of medical judgment, basic empathy, and professional competence. Management needs to fire the people working this shift before their gross negligence costs an animal its life. Unacceptable

We went to the Waltham location tonight with our first baby, Nala our cat. We had recently had a horrible vet experience so we were willing to travel a little farther for phenomenal care, and I'm telling you it went above our expectations. From the phonecall to walking in, getting updates, friendly staff, knowledgeable doctors, discussion about care and finances. Dr. Gilbert was wonderful, the front desk staff, erin and Kayla I believe, and a handful of nurses I didn't get the name of, all our interactions positive! We will be using Angell Waltham for future needs! Thank you for your kindness with our baby

Never, ever bring your pet here - go to Blue Pearl where they saved a cat that was on death's door while Angell kept running all sorts of nonsense tests. Terrible service, unfriendly front desk staff. Our cat has subs which she needs to have flushed, we were asked to bring her early in the morning and then pick her up in the evening - what total bs organization to stress out my poor kitty. They mishandled her and she bit some vet tech, a cat who has never even scratched anyone!!! Wtf did you do to her??? Plus needed tons of tests and had zero solution for... well, she has kidney disease and is dehydrated! It took you morons month to figure out that all she needed was freaking hydration!! Which is super common.

MSPCA IS HORRIBLE. I WILL NEVER REFER, ADOPT, OR TAKE AN ANIMAL TO THEM. WORSE ORGANIZATION FOR ANIMALS. THEY DO NOT CARE ABOUT THE ANIMALS. SAVE YOURSELF THE HEARTACHE. I will NEVER adopt from the MSPAC again. I adopted a frenchie from Nevins Farm a year ago. They told me that her salary gland was leaking into a pouch on her neck but that she was fine. That if it turns hard it will need surgery. But assured me it was not a "real" problem. Now its hard. Causing discomfort. Affecting her eating. Current vet can't do Sialadenectomy surgery because to close to juggler and judging by his shaking I think he has Parkinsons. Other vet wants deposit of over $7300 just to schedule Sialadenectomy and price to increase during surgery. Called MSPC Angell in JP to ask if they could help and do Sialadenectomy for less since their doctor at Nevins Farm caused the issue pulling teeth before her adoption. (Problem is not on her intake form but is on adoption forms so injury happened w them.) I was told no. They need to $265 for evaluate to see if she needs Sialadenectomy even though 2 other vets said she does. Surgery will be well over $6500. Told me I am to pay full price but they accept financing or I can put it on a card because its so expensive. The woman literally laughed at me. Audibly laughed at me. This poor dog will probably be put down because pet insurance wont cover it. (pre- existing condition). Her current vet can't do it. Can't find a vet who actually cares. MSPCA won't help even though they caused it. And I dont have thousands to pay for what she needs. Heartbroken. My poor girl.