Hatten's Giant Schnauzers

We've had three Giants from Jim. They have all been champion pets for us because he's so great at matching the dog to the owners' world. And because his dogs are so great!!

I love my hatten. He has a pure heart, loves training, and is nice to look at. He comes from impressive European blood lines! Jim and Kim care about what homes their dogs go to, as any responsible breeder should.

I would like to start this off by saying I don’t typically write reviews but felt this interaction warranted one. We just lost our dog of 13 years in June. For anyone who have had pets that feel like family, not just pets, when you lose them you go through phases of thinking “I need a new dog now” and the next minute thinking “maybe I’m not ready”. So, we have been casually browsing for a new dog. I found Jim on the Akc website and sent him a message with some common questions for breeders just to get a feel for the market and what we should expect. He replied to give him a call. I’m a busy mom of 3 boys with a full time job. I didn’t get around to calling him within 12 hours and he sent me a very snarky message back. So, at that point I decided we weren’t going to go with him and told him that. He replied basically berating and degrading me for not asking questions he approved of. I’m sure he has great pups and is very selective of who he sells to, but I believe his customer service skills leave a lot to be desired. He made an already difficult time deciding to get a new dog just that much more difficult emotionally. It’s not his job to protect my emotions, but it is his job to be courteous to potential customers. Not behavior that demonstrates “out to EARN a great reputation” like his website states. Wish I would’ve read reviews before even messaging him.

I picked up a Giant Schnauzer from Jim 2 weeks ago and have had such an incredible experience with the Hattens. Jim is very responsive and always willing to help. He sent us tons of puppy pictures as our puppy was growing up, and has continued to support us after pick up. We just talked today and he gave us some coaching on the puppy. You can tell that he really cares about his puppies.

We are very happy with the services we received from Jim and Kim. Because we live a distance from Rock Falls Jim chose our puppy for us. We couldn't be happier. Jim answered my numerous e-mails, and phone calls while we waited to get our puppy. We received our puppy with up to date vaccinations , cropped ear care instructions, supplies, diet help. They traveled to meet us so we wouldn't have to drive so far to get him. If your looking for a breeder that really cares for the puppies he sells and cares about the homes they go to look no further. We wouldn't hesitate to recommend these breeders. Thank you again. Jill