Jennifer PellicanoVerified
We purchased a Bernese Mountain Dog puppy from Amy of Amelias Bernese Mountain Dogs, believing we were working with someone reputable who stood behind her dogs and her breeding program. Tragically, our puppy passed away at just 4.5 months old due to a serious health condition called Hypertrophic Osteodystrophy.
Losing her was absolutely devastating for our family. What has made it even more painful is the breeder’s complete lack of response. Despite multiple respectful messages over several weeks informing her of what happened and asking for any insight into her lines or similar cases, we have received no reply whatsoever.
We were not seeking conflict — only acknowledgment, communication, and basic compassion after losing a beloved puppy. The silence has been deeply disappointing and, in our opinion, unprofessional.
Unfortunately, there were red flags upon receiving our puppy. She arrived heavily infected with a variety of parasites, including coccidia, giardia, and hookworms. When we informed the breeder so she could be aware and notify the other puppy families, she dismissed our concerns and suggested we seek second opinions — even though our veterinarian confirmed the infections and sent a sample to a reputable third-party lab for further testing.
During our initial conversation, we discussed the possibility of breeding our puppy in the future if her temperament and health testing supported that decision. Amy agreed we could wait to purchase breeding rights until after her testing was complete. We believed this was going to be more of a partnership than a simple transaction.
We sent multiple updates about how Margot was doing and received no response. When communication became difficult, we requested to purchase the breeding rights earlier than planned — and that is when she suddenly became quick to reply again.
Our experience has left us feeling that this breeder is responsive when money is involved, but absent when support or compassion is needed. While we understand that health issues can arise even in well bred dogs, the complete lack of acknowledgment after our puppy’s death has been incredibly hurtful.
We strongly encourage anyone considering this breeder to think carefully about what kind of communication and support you can expect if something goes wrong.
I’m also willing to share our communication history, or lack thereof, with anyone who has questions. And if any family is facing concerns about Hypertrophic Osteodystrophy, I’m more than willing to share our experience in hopes it may help even one puppy or owner.